SHIPPING

At modlab company, we take pride in crafting high-quality watches that we believe you will love. However, we understand that sometimes a purchase may not meet your expectations. That's why we offer a 30-day return policy to ensure your complete satisfaction.

Returns Eligibility

To be eligible for a return, please ensure that:


1. The return request is initiated within 30 days of the date you received your modlab company watch.
2. The watch is in its original, unused condition.
3. The watch has not been subjected to any damage or alteration by the customer.

Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer support team through the "Contact Us" section on our website or by emailing hello@modlabcompany.com Provide your order number and a brief explanation of the reason for the return.
2. Our customer support team will guide you through the return process and provide you with a return label.
3. Carefully package the watch, including all original components and packaging materials. Place the return label. Ensure that any previous labels are covered or removed before affixing the return label.
4. Ship it at the USPS office or USPS Drop off locations.

Return Shipping Costs

At modlab company, we understand that sometimes returns are necessary. That's why we're pleased to offer you hassle-free returns with no cost for return shipping. Our goal is to ensure your complete satisfaction.

Refund Process

Once we receive your returned watch and verify its condition, we will process your refund within 3 days to the original payment method used for the purchase.

Exchanges

If you wish to exchange your modlab company watch for a different model or variant, please contact our customer support team. Exchanges are subject to availability, and we will guide you through the process.


Questions and Assistance

If you have any questions or need assistance with your return, please do not hesitate to reach out to our customer support team at hello@modlabcompany.com. We are here to ensure that your return experience is as smooth as possible.

At modlab company, we value your satisfaction and aim to make your shopping experience with us enjoyable and hassle-free. Thank you for choosing modlab company watches. We look forward to assisting you with your returns and exchanges.